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Thoughts from our team

FEATURED | Article
Introducing the Effective Experience Scale

Effective recently rolled out a new tool to more accurately assess the current state of digital products called the Effective Experience Scale. This tool removes the subjectivity of traditional assessment methods and provides our clients with a holistic competitive assessment of the current state of their product.

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FEATURED | Article
The Digital Transformation Mindset: Less Process, More Inquiry

Today’s discussions around digital transformation are broad and often nebulous. Simply put, many organizations are finding that their structures, skills, and processes are breaking under the weight of what it means to embrace digital as part of their core DNA.

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FEATURED | Article
Holding UX Design Accountable

Design can and should be held accountable for not only delivering an optimal user experience, but also delivering measurable business outcomes. The key to holding design accountable is, first and foremost, understanding what success looks like. When interpreted, and applied correctly, data allows organizations to clearly define success and measure along the way to ensure design solutions are driving their business forward.

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Looking for something else?

FEATURED | Video presentation

Designing for the Emotions of Healthcare

Human emotions are incredibly complex and interactions regarding our health are weighted heavily with emotion. See one of our Lead Experience Designers, Lauren Krabbe, presenting on how the application of journey maps, user research, and data driven design help prioritize solutions that cater to the emotional experience of the patient.

FEATURED | Webinar

How Do You Measure Successful Design?

Data is critical to the design process. It provides strategic insight into customer behaviors, design direction, and key business opportunities. Kristin Youngling, Senior Director of Data Strategy, hosted a webinar to showcase how to integrate data into your design decision making process.

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CASE STUDY | Amex- Plenti

Growing market share through loyalty rewards

Effective and American Express partnered to design and launch the digital experience of the U.S. Plenti rewards program. Its purpose was to engage new and existing customers, grow brand loyalty, and, ultimately, drive revenue.

CASE STUDY | Amex

Improving acquisition through targeted business solutions

We partnered with American Express to create a responsive web experience that would reposition their offerings, improve online lead generation and acquisition, and reduce customer inquiry rates to improve efficiency.

CASE STUDY | MWI Animal health

Reimagining the buying experience through a human-centered approach

We partnered with MWI Animal Health to increase sales by making improvements to the online buying portal and the internal sales representative tool that would increase efficiencies in the ordering process and improve customer experience and satisfaction.

CASE STUDY | CityMD

Communicating a patient-centric mission through human-centered design

We partnered with CityMD to create an online patient experience that reflected the organization’s uniquely personalized brick-and-mortar experience, better informed prospective patients, and reduced unnecessary customer support calls.

Let's make a great experience.