At Effective, we have witnessed a growing number of projects that are focused on designing better digital experiences to improve the employee experience. This uptick is no surprise when research clearly correlates a positive employee experience with strong company performance. When employees are happy, they generate better customer service and improve brand loyalty.
Thoughts from our team
With increasing pressure to demonstrate ROI of customer experience and design investments, the most sophisticated organizations are finding ways to use data to support these strategies. While measuring the impact of design outputs or digital experiences on business outcomes is a key piece to the puzzle, harnessing data to directly inform customer experience strategies is another, potentially more impactful, piece.
The healthcare industry is experiencing massive amounts of change. With more than 40 percent of our business in the healthcare space, we’ve observed common trends and changes that will affect the future of this industry. So, what are the three main trends we foresee impacting healthcare over the next five years? And how are we adapting with these trends?
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