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XD Thinking

Articles on experience design

Tidying Up Digital Homes With Design Systems

Tidying up with Marie Kondo is a phenomenon that has taken the world by storm. Marie Kondo has developed a simple method to help declutter and organize your home. After learning about the KonMari Method of tidying up, I was inspired to…

Five Common Content Faux Pas and How to Avoid Them

Imagine logging into a new application for the first time, only to discover there are no words to guide you. How would you know where to go? How would you know what you could do? You wouldn’t. Without content, your new application…

Death of a Design: Five Stages of Grief

As a UX designer, I love solving complex problems. A few years ago I worked on a complete overhaul of the website and mobile application for a health insurance company. During this multi-year project, we spent countless hours sharing design concepts with…

The Zen Guide To CX

This message is for you. It’s for you, product owner at a global CPG. It’s for you, senior marketer at a wildly successful direct-to-consumer product. It’s for you, agency partner setting an engagement strategy for your clients’ presences online. This is for…