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Our approach

Building better experiences starts with a strong partnership.

An experience can only be considered great if it makes an impact on your business.

Our commitment to problem solving around business constraints, while keeping audiences’ needs and behaviors at the center of our process, helps us stand out from the crowd. We partner with our clients to discover unmet needs and unseen opportunities; build transformative customer experiences; and create long-lasting, positive business outcomes.

We believe your experience working with us is as important as the experience we design for your audience.

Measurement ensures that the needle is moving in the right direction.

Combining data strategy with human-centered design thinking is a powerful way for us to inform and validate our design throughout the project. By measuring the effect of our solution, we can deliver optimal user experiences and reduce risk by making decisions based on fact, rather than intuition.

A tool kit of solutions customized to your needs

We gather data and insights, correctly define the problem, and use design thinking to iterate on ideas, creating the final result quickly, effectively, and closely with our partners. We tailor our approach to our clients’ needs and the problem at hand.

Areas of expertise

Research

Our team of experienced researchers, including anthropologists and data experts, combine a unique blend of qualitative research and quantitative data to ensure a comprehensive view of your audience. Our team’s research leads to a deeper understanding of your customer’s behaviors to drive a more effective solution.

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Data strategy

Our data team expertly crafts strategies for metrics and KPIs that will inform key business decisions. Our approach not only identifies business opportunities and areas for improvement, it helps your team develop a long term, integrated data strategy, giving them the tools necessary to define and measure success.

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Experience strategy + design

Our experience strategy and design experts translate the customer insights and research findings into tangible ideas across a full spectrum of activities, from process analysis to wireframing to building interactive prototypes. Along the way, you can expect collaboration and transparency so that there are no surprises. We will share as we learn, ensure alignment, and deliver a design that is optimized to your users’ needs.

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Creative technology

Our creative technologists are developers who also understand design. This unique combination of skills ensures that our designs will fit within the framework of your systems and give your customers a better experience. Whether you’re looking for a seamless design handoff or a full development build, we’ll be able to accommodate your technology needs.

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Designed with you in mind

We approach our client partnerships with an experience design mindset. We don’t try to fit your project into a boxed solution or assume we know your business better than you do. We listen, advise, adapt, and craft a client experience that fits the exact needs of your project. Our teams are intentionally designed to be small, nimble, and accessible to be able to communicate effectively, make ideas happen, and deliver.